Understanding Order Statuses
Managing fulfillment is easy when you know exactly where every order is in the pipeline. Foliodia uses three primary statuses to track the lifecycle of a sale.
The Three Core Statuses
1. Pending (🟡)
- What it means: A customer has just submitted an order form, but you have not yet shipped the item or collected payment.
- Inventory Impact: Stock is NOT deducted.
- Action Required: You need to contact the customer, confirm the payment (if not paid online), and package the item.
2. Out for Delivery (🔵)
- What it means: You have packaged the item and handed it over to your delivery rider, shipping provider, or the customer is currently on their way to pick it up.
- Inventory Impact: Stock is NOT deducted.
- Action Required: Wait for the delivery confirmation from your rider or courier.
3. Delivered (🟢)
- What it means: The item is securely in the customer's hands and the transaction is 100% complete.
- Inventory Impact: Stock IS DEDUCTED at this exact moment.
- Analytics Impact: The revenue and profit from this order are officially added to your Analytics dashboard.
Additional Statuses
Cancelled (🔴)
- What it means: The customer changed their mind, the delivery failed, or it was a fake order.
- Inventory Impact: If the order was previously marked as "Delivered", changing it to "Cancelled" will automatically return the stock to your inventory.
- Analytics Impact: The revenue is removed from your Analytics dashboard.
Step-by-Step Instructions
To change an order's status:
- Go to your Orders dashboard.
- Locate the specific order.
- Click the status dropdown menu next to the order details.
- Select the new status.
- The system will automatically handle any necessary inventory or analytics math in the background.
Tips & Best Practices
- Update Statuses Daily: At the end of every business day, review your "Pending" and "Out for Delivery" orders to keep your dashboard clean and your stock numbers highly accurate.
Frequently Asked Questions
Can my customers see their order status? Currently, Foliodia does not provide a public tracking portal for customers. The order statuses are for internal store management. You should communicate updates directly with your customer via WhatsApp or Email.